Warranty Information.
- All new computers come with a 12 Month RTB (return to base) warranty excluding software issues.
- New LCD Monitors are covered by manufacturers warranty, most 17" LCD monitors are covered by 3 year warranty.
- Second Hand monitors and computers are covered by a 3 month warranty excluding software issues Notebook s carry a 30day warranty (No warranty on battery) (store sales only). (Unless otherwise specified in writing)
Returns Information
- No Refunds will be given if you simply change your mind or your purchase the incorrect items.
- NEW ITEMS: Any returned goods must be in original unopened condition.
- NEW ITEMS: 20% Restocking fee applies on returned new items. Store credit only will be offered for balance.
- NEW ITEMS: NO refund can be given on Non-Faulty, opened new items.
- All returned items will be tested if thought to be faulty by the customer. If the item is found not to be faulty, then a $25 service fee with report will be applied
- Any faulty items returned under warranty will be returned to manufacturer for warranty process. No in-store exchanges can be given.
- USED ITEMS: A refund will onlt be offered if returned within 7 days of purchase. A 10% Restocking fee applis to all used items
- Faulty used items may be exchanged in-store, subject to parts availability
- Strictly 3 Month limited warranty from date of original purchase applies for all USED goods sold over our store counter. Used laptops carry 3 Month warranty with no warranty on battery. (Unless otherwise specified in writing)
- Smartcom may at its discretion, refuse to carry a warranty on the customers behalf if Smartcom technitions believe fault is due to deliberate misuse of item. Under no circumstance will smartcom carry out warranty claims for physical damaged items. In such cases the customer must deal directly with manufacturer.